Terms and Conditions

It lets you request and manage an appointment. It is not a medical service, does not give medical advice, and does not decide your treatment. Any care you receive is provided by the Hospital and its clinicians under their own terms.

This service is not for emergencies. In an emergency, go to the Hospital or call your local emergency number - the Hospital's reception is +91 00000 20020.

• A booking is confirmed only when you receive a confirmation message. A request that has not been confirmed is not an appointment.
• Give accurate details - the patient's name and a phone number that reaches you. Reminders and changes are sent to that number.
• Appointment times are indicative. Clinics run late for reasons that cannot be scheduled, and urgent cases are seen first.
• The Hospital may decline or move a booking where a clinician becomes unavailable, or where the service booked is not clinically appropriate.

Fees are shown before you confirm. Where an advance is collected online it is adjusted against the total charge at the Hospital. Investigations, procedures and medicines provided at the Hospital are charged separately at the Hospital's published rates.

Fees may change. The fee shown at the time you book is the one that applies to that booking.

Services added during your visit - for example a test the doctor asks for - are charged at the Hospital's set fee for that service. Any discount is at the Hospital's discretion and is shown, with its reason, on your bill and receipt. You may pay in more than one way (for example part in cash and part by UPI); every payment is recorded, and each receipt shows what you have paid so far and the balance still to pay.

You may cancel or reschedule free of charge up to 2 hours before your appointment. Inside that period, and for a missed appointment, our Refund and Cancellation Policy applies.

Booking over WhatsApp means messages are delivered through the WhatsApp Business Platform, operated by Meta, and are subject to Meta's terms. You will receive confirmations and reminders for appointments you have booked. Promotional messages are sent only if you have separately agreed to them, and you can stop those at any time by replying STOP - appointment confirmations and reminders continue.

Do not make bookings you do not intend to keep, book on someone's behalf without their knowledge, or attempt to disrupt the service. Repeated missed appointments may lead the Hospital to require payment in advance, or to decline online booking.

The booking service is provided as-is and may be unavailable during maintenance or because of a fault outside our control, including at Meta or a payment provider. If it is unavailable, book by telephone on +91 00000 20020.

Neither the Hospital nor Fordawn is liable for indirect or consequential loss arising from the booking service. Nothing here limits liability that cannot be limited by law, including liability for the Hospital's clinical care.

What we collect and why is set out in our Privacy Policy. The Hospital is the data fiduciary; Fordawn processes information on the Hospital's instructions.

These terms are governed by the laws of India, and the courts at the Hospital's location have jurisdiction. We may update these terms; the version published here at the time of your booking is the one that applies to it.